Alfredo and Cristian are respectively the purchasing and store managers of Zago Ltd. With them we talk about the characteristics and peculiarities of this important business sector.
How is the warehouse structured and organised?
By designing the new headquarters , Alfredo Zago had to consider what would be the needs of this industry and take into account the evolution of the automotive world . In fact, the stock is spread over an area of 2,500 square meters and is arranged over two floors ; the materials are arranged to take into account the needs related to high , medium and low cargo handling.
What are the represented product groups?
The warehouse has over 60,000 product codes, each of them accompanied by the brand Zago and a bar code that allows easy reading of the characteristics of the product itself : supplier , price , seniority . The products are grouped in order of importance : mechanical , electrical and electronics, heating , air conditioning , automotive , industrial vehicles , light and heavy equipment , Zago branded chemical products , oils , tuning, tyres and accessories , motorcycle parts , diagnostics and general accessories.
Do you work exclusively with aftermarket products?
Certainly the aftermarket is the core business of our company. We can provide any original part , we were among the first to apply to each part the " Zago stamp " attesting that on that product we grant an additional warranty of one year in addition to the twelve months required by law; this is a great advantage over our competition , much appreciated by our customers.
How is contact between the garage owner and the warehouse made?
In addition to traditional contact ( phone , counter sales ) our customers can rely on a very innovative formula , that Alfredo invented a few years ago : the order is made by a “fast track” fax. The workshop compiles a special printout , and from there sends to get the material ordered , this service has two options: direct delivery (three times daily) or over the counter . In the latter case , on arrival , the customer has priority over waiting customers , the materials are ready and waiting and the bill already compiled. Orders made by fax means any errors that could be made by the workshop are avoided. For several years we have also been using Skype to give the opportunity to our customers to be able to see through us a web cam , the parts and be able to gain from our employees, all relevant information for purchases and installation.
Any news for the future?
For Zago the future is 'already ' present : for some years we have used E -commerce so that our customer can see our warehouse , check the availability of the parts they are interested in , be able to view prices , have access to promotions , place rodersi and quickly receive the goods ; a service that builds further loyalty for our customer and allows them to work with greater accuracy and save time and money.